Not impressed

I had such high expectations of this Isp. I had the option to choose 1 isp out of 9 on the vuma reach network. I'm disappointed is an understatement!

Before I even placed my order and paid for it, I've been chatting with agents about fibre. What started of so well is now slowly turning into a nightmare. I've advocate for this isp. I've recommended friends and family to them who all got connected successfully. It it so ironic that I be the one that continues to struggle to get anywhere with them. I've been planning this change to fibre for week now. Gave my current internet isp on air fibre notice to cancell and have been hoping for a smooth transition. I don't blame afrihost completely for this issue but it's how they handling my issue.

I've been from pillar to post. Each time having to re-eplain myself to different people. Request to speak to someone senior and not getting anywhere. Today 23 June I'm on chat again. Asked agent to investigate only to be told I need to make payment. I sent this agent screenshots that I've already made payment and wait for vuma to contact me about installation. Several tickets has been logged to vuma. I said on 2 occasions that the process is clear broken. I can't keep making contact only to hear that a ticket will be logged and to wait 2 to 48hrs later. Waited and nothing gets done!. I'm beyond frustrated right now. I even said why does someone not call vuma. This is supposed to be a telecommunications company but clearly there is no working communication. This is just adding to further frustrations and I'm now getting ANGRY!. HELP RESOLVE THIS NOW