NOT HAPPY

In February 2025 I requested that my service be transferred from my current address to my new address. This became quite a challenge as it took forever to resolve. Penalties were imposed forcing me to cancel my debit order to avoid Afrihost/clientzone taking funds from my account as they so wished to do. on the 4th JUNE 2025. I once again received notification that my payment had not been met resulting in additional penalties. After several attempts to communicate with a real living person which is near impossible due to there whattsapp platform which is polite but not that clued up relating to complicated situations. today 12 JUNE 2025 at 10.27am. I was told via whattsapp that a person to person was requested from their side. it is now 14.18pm AND no response. I have in the interim paid R787-00 which should have been R647-00 for the month due to penalties again being imposed. I was told by my bankers on the 11th JUNE 205 the reason for the rejected payment was that Afrihose/clientzone failed to change the reference number. Afrihost are just not getting and in my opinion will NEVER refer them to any body. if you do not use the right words they are trained to spin webs around you. relocation from one address to another does not mean moving from one residence to another. totally dissatisfied. I am 100% confident that my debit order will not go through on the 1st of JULY unless this company and their staff change their reference number on my account.