Not even sure how to title this, completely lost and with no wifi

Okay, so I have been with Afrihost which uses Vuma for a few months now on the 100mbps line. Other than the occasional random disconnections or outages its been fairly good to be honest. However on a 100mbps line, I was getting around the 20 to 30 mbps range on all the mobiles and tv's very consistently. PC's and Laptops connected to the LAN where getting over 90 mbps but ofcourse thats due to the lan connection. So I wanted to test downgrading my package to see if the tv's and mobiles would still be getting the same speed. Anyway, downgraded on June *** and wifi has been going off everyday since. I'm a patient guy so always waited for it to come back on rather than calling. However, this month its been going off for longer and has now been off for 3 days. Bought 3gigs of data yesterday just to work. When asked if I would be credited or something, I was told that they will need to investigate if the line was down and prove it was down even though they know its down. Very very weird, Anyway... I was told my line is in a cancelled state as no payment was made to vuma however vuma hasnt sent any request for payment even though there are 2 cards on my payfast account. I even asked if they could cancel the package downgrade which they couldnt, or could, or would try... different tales from different people. No emails, nothing, even Afrihost are lost on this one. They just cancelled the line which is in a cancelling state, however was told that there should of been no interruption in the line even though its been in a cancelling state. Man, would of def left if there was another provider in the area. Anyway, line still down heading for day 4 soon with no wifi (yay), not gonna bother chasing a credit as it looks like you have to fight for one and I dont have the energy for that.... on the FNB app now buying more data, Meh