GH
Gavin H

1 reviews | Active since Mar 2009

14 Mar 2017, 12:53

Not even CEO willing to respond

<p>It has been months of explaining to the folks at Afrihost why I moved and refuse to pay the outstanding amout.</p> <p> </p> <p>Gain last year had a promotion for R1 for a month that he offered for the existing subscribers and after taking up his offer was charged for my existing contract plus the R1. I then complained and the "customer care" said I should delete my existing contract as I did. I then found out that they did not refund me as promised and then they want to deduct my expired Credit Card. They immediately suspended my account and after several calls to there "customer care" and gotten nowhere I asked them to cancel everything I have with Afrihost and they refused. I copied Gain in all the correspondance and until today he has not responded. </p> <p> </p> <p>The service was bad, the promises empty and now you want me to pay for a month my account was suspended due to your customer care not listening or willing to correct their mistake. </p>

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