Not delivering services paid for and poor services
<p>I recently decided to cancel my internet service with Afrihost. My service up to then was not that bad but because of cost of product, decided to make a change. The day after my service was pending cancellation my internet speed was very slow, in fact at times I was unable to brouse the internet. I called telkom who tested my line and could not find any problems, they reset the port and still the same problems exist. I sent a ticket request for support and know response was received. I called the help desk and was advised that they would reset the port again which I know will not fix the problem. The call operator sounded uninterested, obviously a leaving customer is not important to them.</p> <p> </p> <p>What concerns me the most is that I am paying for a service that I am not receiving, don't understand how this links in with the call line "Pure internet joy"</p> <p> </p> <p>I have given up trying to resolve this issue and therefore request that I be refunded with my October subscription for reasons of non service delivery in order for me to cut ties and move onto a company that appreciates and treats there clients like they should be treated.</p> <p> </p> <p>It is unfortunate that my relationship with Afrihost has to end on a sour note but this is something brought on about by them.</p> <p> </p> <p>I would appreciate for my instruction to be respected and processed with urgent feedback being provided to me.</p> <p> </p> <p>Thank you</p> <p>Robert Bennett</p> <p> </p> <p>Please call me and I will prvide you with the account details</p>