Not as great as their Twitter feed suggests.

Very casual customer service from their part over the weekends. I often struggle to get hold of them in a timely manner. Last night I logged a fault via the app. A service agent contacted me via email and requested I do some fault finding and report back. Reported back last night approx 20 minutes later and no response. Logged a new fault this morning and it took close on three hours to get a response. This only after I then initiated a WhatsApp conversation. Agent said he would wait as I was unable to get to my PC at that very moment, and then a few minutes later closed the chat. Then requested a call back, agent unable to help and logged a fault with tt connect. 48 hour turn around time! Ridiculous especially when it has taken half a day already to get them to figure out that they need to log a fault with tt connect. Very poor service in my op.