RN
Rudolf N
1 reviews | Active since Jul 2012
29 Jan 2015, 17:37
Not addressing issues or providing feedback
During late 2014 we started experiencing poor internet connectivity (only receiving 2G connection, where we used to receive 3G). This was raised with Afrihost, and they eventually advised the problem is with MTN and escalated the problem to MTN during the middle of November. After not receiving any feedback (or improvement) for a month, I followed up. The matter was then \escalated"to MTN again. Since then"
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Afrihost.com's replyOfficial
30 Jan 2015, 07:29Hello Baal,
We apologise for the problems you have been having with your connectivity.
Please note that our mobile data provides access to MTNs infrastructure and mobile network. MTN has a coverage department that assists with queries regarding the coverage on the infrastructure they provide.
We are sorry that you have not received any feedback on your query. We advise that you log a query directly with MTN on their website and provide the requested information and details regarding the problem you are experiencing.
We will be happy to follow up for you after the query has been logged directly with MTN. You can email us the reference number to ***
Regards
The Afrihost Team
We apologise for the problems you have been having with your connectivity.
Please note that our mobile data provides access to MTNs infrastructure and mobile network. MTN has a coverage department that assists with queries regarding the coverage on the infrastructure they provide.
We are sorry that you have not received any feedback on your query. We advise that you log a query directly with MTN on their website and provide the requested information and details regarding the problem you are experiencing.
We will be happy to follow up for you after the query has been logged directly with MTN. You can email us the reference number to ***
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply30 Jan 2015, 07:29
Official
Hello Baal,
We apologise for the problems you have been having with your connectivity.
Please note that our mobile data provides access to MTNs infrastructure and mobile network. MTN has a coverage department that assists with queries regarding the coverage on the infrastructure they provide.
We are sorry that you have not received any feedback on your query. We advise that you log a query directly with MTN on their website and provide the requested information and details regarding the problem you are experiencing.
We will be happy to follow up for you after the query has been logged directly with MTN. You can email us the reference number to ***
Regards
The Afrihost Team
We apologise for the problems you have been having with your connectivity.
Please note that our mobile data provides access to MTNs infrastructure and mobile network. MTN has a coverage department that assists with queries regarding the coverage on the infrastructure they provide.
We are sorry that you have not received any feedback on your query. We advise that you log a query directly with MTN on their website and provide the requested information and details regarding the problem you are experiencing.
We will be happy to follow up for you after the query has been logged directly with MTN. You can email us the reference number to ***
Regards
The Afrihost Team
Best regards,