Not a good start to my Afrihost relationship!
[#XZN-***9]<br> Ticket ID: XZN-***9<br> Ticket ID: SXK-***8<br> People that I have spoken to or e-mailed regarding the problem:<br> Boston. Marius de Bruin. Bradley M etc<br> All I want is to have my DSL line back as promised by Bradley M so that I may conclude the New Business<br> Thew last point was for me to get hold of a ticket number that Bradley M sent to the previous user of my line and then phone Marius de Bruin with the ticket number! Why can the Afrihost people not get the numbers?<br> <br>
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Afrihost.com's replyOfficial
02 Oct 2015, 10:16Hello ernestank,
Sincerely sorry about the run around here.
We can see that our team have had the tickets updated correctly - unfortunately we cannot move the physical line.
You will need to have it cancelled with us and moved back to Telkom as they are the only guys who can move the line for you. Once they've completed the work we can take back management of the line.
Regards
The Afrihost team
Sincerely sorry about the run around here.
We can see that our team have had the tickets updated correctly - unfortunately we cannot move the physical line.
You will need to have it cancelled with us and moved back to Telkom as they are the only guys who can move the line for you. Once they've completed the work we can take back management of the line.
Regards
The Afrihost team
Afrihost.com's reply02 Oct 2015, 10:16
Official
Hello ernestank,
Sincerely sorry about the run around here.
We can see that our team have had the tickets updated correctly - unfortunately we cannot move the physical line.
You will need to have it cancelled with us and moved back to Telkom as they are the only guys who can move the line for you. Once they've completed the work we can take back management of the line.
Regards
The Afrihost team
Sincerely sorry about the run around here.
We can see that our team have had the tickets updated correctly - unfortunately we cannot move the physical line.
You will need to have it cancelled with us and moved back to Telkom as they are the only guys who can move the line for you. Once they've completed the work we can take back management of the line.
Regards
The Afrihost team