Non existing customer service or accountability

After numerous dealings with many consultants on the support email system and live chat system, they have made 0 effort to install my fibre line which was ordered on 04/01/2018 with an initial lead time of two weeks. No one seems to be willing to help or they cry foul that they are unable due to company procedure. If this is their procedure, I cannot fathom how they are still open. absolutely worst ISP to ever grace these s****s. I will not suggest the service to anyone.