Non-existent service, emails in limbo

Since the 17th of August I have not been able to use internet on my correct phone line. For some reason my data usage graph shows that I have somehow used a different phone number for a week when my connectivity was "resolved". After then complaining about the speed on my line, it died. I have had no connectivity since and emails seem to be lost as no one replies to them. These emails faults are apparently active according to the clientzone webapp. I have been using Afrihost for years and received great service and products. This unfortunately no longer seems to be the case.