Non existent service by Afrihost

Do not expect any support from this ISP. Their support personnel are poorly trained and offer contradictory "advice" which is mostly irrelevant. There seems to be no need for urgency to assist a customer. When you want to cancel a service, be ready to do so five times. I am still paying for a service I cancelled 10 weeks ago. As for fiber connectivity, forget it. They are quick to invoice but apparently do not have staff to initiate the service.