Non existent service

After placing a fiber order on 2 December 2019 and hoping to have internet by Christmas, I still have no connection on 30 January 2020!! I had to call and get the line released from the infrastructure provider, because they could not (or would not?) do it. By that time it was the 18 December and the installers were on holiday until 15 January!. Clearly I fell into the back of the line. By 27 January, after several calls and messages from my side, I got e-mails confirming that this line is now active. Guess what? It's not. Again I have to call and follow up from my side. Hurry up and wait! Apparently a call was now logged with the infrastructure provider again to fix a fault on the line. Another 48 hours. And then it's weekend, so nothing will happen. By Monday it will be exactly 2 months since the order was placed. Is it just me or is this a bit long for a fiber installation?