Non existent customer care results in poor experience after payment error on Afrihost side. Plus my account still suspended.

Recently I paid for hosting with Afrihost with my debit card. Once the payment went through, an error occurred with the message that "Account identifier not found " or something to that effect. However, the amount was debited from my bank account and clearly, Afrihost was credited. I alerted Afrihost accounts dept on the 17 April, a day before they warned me my account would be suspended if I don't make a payment. They suspended my account the following day despite the fact that I made a payment and that I alerted them to the error and send proof that I made the payment. Now 7 days later, the hosting account is still suspended, with Afrihost sitting with the money. You simply cannot get through the customer care phone number. The WhatsApp person says there is nothing he can do since its an account issue . No-one can help me. This is the generic response I got from Sheldon via email - Hi there "Lionel

Unfortunately services are automatically suspended when payments are made on the system.

Once the system reflects amounts outstanding all will be in order and services will be active. Such lackluster customer care. Are you just in the business of raking in money and damn your accountability to customers?