No wifi, no DSL...Telkom & Afrihost problems

<p>We put in an application to have our DSL line with Afrihost. The line was active for a bit and then went down again.</p> <p> </p> <p>When I spoke to Afrihost I was told that I needed to check the wifi settings (the line was ready and should be working) and then on the other hand I was told that the line is not ready and they cannot collect it from the holding pool/ the order has not be completed and that it's Telkoms fault. I had spoken with Telkom who informed me that the line was placed in the holding pool within 48 hours of the request and that on their end it indicated that Afrihost was our service provider.</p> <p> </p> <p>I have been going back and forth for what feels like forever and yet here I am still sitting with no internet while Afrihost has deducted money from my account. </p> <p> </p> <p>Everytime I call in the matter gets escalated but there is never any result! On your website (and big part of the reason I decided to join Afrihost) was because you ensured that you would deal with Telkom. To be honest I have had to deal with both of you just as much with unsurprisingly no result!</p> <p> </p> <p>I am a student and rely on internet in order to study please can you sort this out ASAP!</p>