Hellopeter
Share Your Experience
TO
Tanja O

1 reviews | Active since Mar 2009

05 Dec 2020, 20:10

No WiFi 7 days after installation

Moved from 2km from current Afrihost WiFi. Vumatel came to install at new premises 27 November 2020. Moved in on Thursday 3rd of December with no WiFi connection at new premises. Phoned Afrihost have to wait 48 hours as the wrong code was inserted. Phoned after 48 hours as still now WiFi then we were informed that we have to wait another 48 hours. I've been with Afrihost for a very long time and this is the the worst service I ever received from Afrihost as nobody can give me an answer after 7 days I still have no WiFi. I work from home so WiFi is crucial - not that I am getting WiFi for free, I pay for it so I expect service! I had to pay R1400 for the installation so my expectation is that as payment was done I should have WiFi the same day that you took my money!

0
Replies (1)
TO
Tanja O's update07 Dec 2020, 12:56
Reviewer Update
I've been on Whatsapp from 08h00 this morning with Afrihost and Vumantel and there is no resolution to 'no internet. Call logged ISP-253119. Was informed on Saturday that a manager will call related to this problem and nobody phoned and it is Monday today. You already charged me the installation but we have no internet and all the unfortunately is not resolving the issues. I paid for the installation amd you are my service provider who should follow up on this but every time it is me who how has to ask why I have no internet and all that Afrhost does is tell me the unfortunately the call is still open and unfortunately we had no feedback. This is the worst service I got from Afrihost and I've been a client for a long time!