No value to service

With Joy we decided to take out internet with all good reviews about Afrihost . My wife open the account and purchased the router,with that being said we received quit a few mails stating that we need to pay the R549 of the router before the account will be suspended .

After a week of making payment I've logged a ticket to ask when openserve will install the DSL line RCZ-***7 Agent Rumano . He requested for a municipal bill which I sent on the 12th August .I eventually asked for Feedback and no response from that Agent . Ticket MMT-***1 Agent Mandla created on the werk August ,and I qoute "I have logged an escalation to our DSL department I precede the installation date time " from an email I received around 09:28 August 13th. I eventually left it as is knowing my ticket has been escalated. As per Agent Mandla turn around time 24-48 hours. Which I understand .

What made me really upset was Monday 17thAugust 01:57 am RCZ-***7 Busisiwe emailed us requesting for a muncipal bill .

I then tried calling your contact centre held on for 25mintues call drops . I then sent a whatsapp and liaised with Pitsetsi.M around 08:10 am .

I got another ticket number from this agent MMT-*** & FEZ-***5 . Pitsetsi told me there is nothing that he/she can do as I need to wait and escalation time frame is 24-48 hours . Again I'm being informed about their turn around time . Not long another email from Prudance DDK-***1 asking for a municipal bill around 08:14 am . It was sent by reply again .

Now my question is, Is this process as horrible for all new clients ? Why isn't my turn around town resolved ? And why am I being contacted by different agents with different ticket number as the one I logged is not even resolved yet . Another delay .

I've asked for a line manager to contact me and I'm still waiting . I've been as patient as can be but I'm getting to the point where I no longer want to see the name of Afrihost again .

I am gutted by the way my query is delt with and agents telling me that I need to wait on openserve and there's no number for me to call . What does that tell me as a first time client .

I took this opportunity because I needed internet and good reviews about Afrihost and I'm getting the complete opposite of Good Service .

So now I want to know how long must i wait until I can make use of my internet before you know I'm going to be billed and I still don't have network .

I'm spending more on data now because I'm working from home. If my lines is not installed by tomorrow ; please take your ROUTER BACK and remove me from all your communication list !!!!!!