No urgency to get new account opened and connected

Background 1. I signed up with Afrihost on 30 June 2022 for their 40MB/s DSL service. The information on their website mentioned it would take approximately 14 days to get connected. 2. On day 11, Monday, 18 Jul 2022, I started phoning Afrihost to create a sense of urgency as no one from their subcontractor Openserve contacted me yet. I phoned everyday until two technicians from Openserve showed up on day 14 to connect my DSL line and get me connected to the internet.

While the service is good (so far) as at this writing, Afrihost are getting penalised from me for: 1. Inconsistent information - their website mentioned 14 days while their call center teams mentioned 14 working days. 2. I used up a lot of my talktime minutes making calls to Afrihost - I almost depleted my talktime minutes just trying to get my service connected. 3. If I did not call them every day from day 11, they would have not followed up with Openserve.