No Urgency and Accountability.

No Urgency and Accountability.

So... I have never been able to log and create a fiber migration successful with AFRIHOST.

Mind you, I have had 4 migration and no matter how I plan and prepare. AFRIHOST will find a way to mess it up and interrupt your connectivity.

Requested for a migration weeks before... then the very same day I lost connection.

Reached out to investigate and got a 48 Hours SLA.

Reached out 48 Hours to check on the progress and was advised the issue has been escalated. I asked what is the escalation process, was told it's the same as before.

NOT SURE HOW DOING THE SAME THING MULTIPLE TIME WILL HAVE DIFFERENT RESULT.

The agent refuse to escalate the issue beyond and WILL leave you the same situation.

Lesson lesson and cancelling the subscription.