No Technical Assistance

I am extremely frustrated with the service and level of professionalism I have received from Afrihost. I have been complaining for weeks about the level of connectivity in my house. My TV does not connect to the fiber which they installed and I have explained numerous times that I did not have this issue with Telkom, my TV connected without any issues. This internet can be identified by the TV,but have no internet connection. I have called Afrihost client services, I have also emailed and SMS'd to their SMS line and still no response. I am not a technical person so it would only make sense for them to send a technician to check the issue with the connection. When the installation was being done the router wasn't delivered for about two weeks because they had run out of stock so the technician that was there couldn't have seen the error with the internet connecting to the TV.