No support from Afrihost

Righty, it seems that the only way I'm getting any kind of useful response from Afrihost, is when I complain on hello peter. This is not the route I would like to take, but after a week of begging and pleading, I'm getting nowhere.

I had to threaten Afrihost with cancellation of my order before I received any level of service, and it seems that we're back there.

Since installation of my Fibre line on Friday, 13 March, I have received line speeds of 10mbps. I'm currently invoiced for a 50mbps line, which is what I've signed up for. I have phoned the support team numerous time, I've sent several emails to support in order to have this issue resolved. I have signed up for a 50mbps line, and I will gladly pay for that line, WHEN I RECEIVE THAT LINE SPEED.

I will not pay an invoice, charging me for a 50mbps line, when I'm only receiving 10mbps download and upload speed.

I have even resorted to ask the accounts department for assistance in this matter. My requests are being completely ignored and I'm receiving daily notices of my service being suspended.

Please, I just want my line speed sorted out, that's all. I don't feel that my request is in any way unreasonable.

I look forward to your reply, if I actually receive one this time.