LN
Louis N
1 reviews | Active since Jun 2015
28 Jun 2015, 16:28
No support even for longstanding clients
My internet has been very slow from 22/6/2015, its a capped 100gig contract. After several calls and mails without any resolve, today was it some person told me to switch off my rooter for 15min to reset my port and he will call back. After no call I called back only to find the lines are closed and everyone left the office. Now i have no internet and no way of contacting support. I have been a client of theirs for many years, thanks a lot.
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Afrihost.com's replyOfficial
29 Jun 2015, 15:43Hello louis13,
As per our conversation earlier today, we will be sending you the details for one of our test accounts, and once you have been able to switch to that account temporarily to run a few tests we will be able to determine what the issue is affecting your connection, as well as the best way to resolve it.
In the meantime, if you have any further questions or queries you are most welcome to contact us directly using ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we will be sending you the details for one of our test accounts, and once you have been able to switch to that account temporarily to run a few tests we will be able to determine what the issue is affecting your connection, as well as the best way to resolve it.
In the meantime, if you have any further questions or queries you are most welcome to contact us directly using ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply29 Jun 2015, 15:43
Official
Hello louis13,
As per our conversation earlier today, we will be sending you the details for one of our test accounts, and once you have been able to switch to that account temporarily to run a few tests we will be able to determine what the issue is affecting your connection, as well as the best way to resolve it.
In the meantime, if you have any further questions or queries you are most welcome to contact us directly using ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we will be sending you the details for one of our test accounts, and once you have been able to switch to that account temporarily to run a few tests we will be able to determine what the issue is affecting your connection, as well as the best way to resolve it.
In the meantime, if you have any further questions or queries you are most welcome to contact us directly using ***.
Kind Regards,
The Afrihost Team.