No Support!!!!

<p>I have had fiber with afrihost now for just over a month. I have been experiencing extremely low download speeds such as 30 - 200 Kbps on a supposed 4mbps line. </p> <p> </p> <p>I have phoned Afrihost multiple times, sent through speed test after speed test, trace route after trace route as requested by the fiber department with no increase in my line speed. </p> <p> </p> <p>Please can can someone show some sort of interest in my problem or I will be leaving afrihost asap. </p>