RP
Robert P
1 reviews | Active since Mar 2009
03 Feb 2015, 18:01
No so ggod at support
I have been without Internet access since 26 Jan. Logged a support ticket via the clientzone, which has not even been acknowledged as yet. Logged another support ticket on 27 Jan via telephone. was told issue would be logged with Telkom - 432ark270115. Called again on 31 Jan, and was told that nothing had happened, and that the call would be escalated - 58brk231113. Called on 02 Feb - spoke to Jarred who said he would escalate to regional managers, and get back to - still nothing. Phoned on 03 Feb - nothing updated, and was told the ticket would be escalated again. <br> <br> I a very disappointed Afrihost. How did you win ISP of the year?
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Afrihost.com's replyOfficial
04 Feb 2015, 06:57Hello robpfau,
We apologise for any frustration caused.
Unfortunately, a Telkom appointed tech has to be sent to address the problem on your DSL line. This is what our team has been escalating- any feedback on when that tech will be sent to you.
Even though 3 escalations have been made on our end, an ETA has not been provided by Telkom as to when a tech will be sent to you. We apologise for the frustration caused. Telkom acknowledged the latest escalation at 17:53, 3 February. They have still not stated when a tech will be coming.
If a tech has not been dispatched in the next 48 hours, please feel free to contact us at ***
Regards
The Afrihost Team
We apologise for any frustration caused.
Unfortunately, a Telkom appointed tech has to be sent to address the problem on your DSL line. This is what our team has been escalating- any feedback on when that tech will be sent to you.
Even though 3 escalations have been made on our end, an ETA has not been provided by Telkom as to when a tech will be sent to you. We apologise for the frustration caused. Telkom acknowledged the latest escalation at 17:53, 3 February. They have still not stated when a tech will be coming.
If a tech has not been dispatched in the next 48 hours, please feel free to contact us at ***
Regards
The Afrihost Team
Afrihost.com's reply04 Feb 2015, 06:57
Official
Hello robpfau,
We apologise for any frustration caused.
Unfortunately, a Telkom appointed tech has to be sent to address the problem on your DSL line. This is what our team has been escalating- any feedback on when that tech will be sent to you.
Even though 3 escalations have been made on our end, an ETA has not been provided by Telkom as to when a tech will be sent to you. We apologise for the frustration caused. Telkom acknowledged the latest escalation at 17:53, 3 February. They have still not stated when a tech will be coming.
If a tech has not been dispatched in the next 48 hours, please feel free to contact us at ***
Regards
The Afrihost Team
We apologise for any frustration caused.
Unfortunately, a Telkom appointed tech has to be sent to address the problem on your DSL line. This is what our team has been escalating- any feedback on when that tech will be sent to you.
Even though 3 escalations have been made on our end, an ETA has not been provided by Telkom as to when a tech will be sent to you. We apologise for the frustration caused. Telkom acknowledged the latest escalation at 17:53, 3 February. They have still not stated when a tech will be coming.
If a tech has not been dispatched in the next 48 hours, please feel free to contact us at ***
Regards
The Afrihost Team