No SLA

I have now been struggling without my fibre connection since yesterday, without any ETA, solutions or apparent commitment to a solution. Since I work remotely in the IT Industry this is totally unacceptable and frankly pretty pathetic. During one support communication today a consultant even wanted to reset my router - thus impacting my entire network, apparently unaware of the issue.

Afrihost doesn't communicate the root cause, or possible options. For example: If Openserve is the problem, what options do we have (if any)? Can we move to Frogfoot? If I did, what'll be the implications ito costs & timelines? At the moment my only apparent option appear to be to find a different ISP.