NO SIM SWOP

I WAS REQUESTED TO DO A SIM SWOP I CAN UNDERSTAND SECURITY REGARDING SIM SWOPS BUT THIS IS PLAIN REDICULOUS DESPITE THE FACT IM STILL NOT RECEIVING OTP'S NOW I CANNOT MAKE CALLS AFTER 4 ATTEMPTS MY SIM SWOP REQUEST IS STILL REJECTED EVEN STICKONG THE PAPER WITH THE DATE TO MY HEAD ITS EITHER REJECTED DELIBERATELY OR ON PURPOSE AND AS SOON AS I SUBMIT A SUPPORT TICKET I GET AN ERROR