No sim card and bad experience

Hi, I have purchased a new sim card in november 2024, I was charged pro-rata and I was charged full amount in December but I never recieved the sim card, I had then followed up via whatsapp, the person who helped me that time told me he had logged a call to the courier service and that was 1 or 2 weeks ago. When i follwoed up today Istill nothing... I was then given courier details, I called them and they told me they don't have that package, they never recieved it, so meanng You guys have been making me a fool ever since I had placed my order.