No service yet still charged no refund no help

I had a telkom line installed on the 16th of september it then took until the 10th of October to get a ADSL line installed through Afrihost. When the installation was done no one informed me it was done and they broke the line when doing it. The line was then down until the 20th of November. Afrihost blamed telkom for this we eventually got a telkom guy to come out to fix the line but when he fixed it the line was only a 1mb line when I had ordered and paid for a 20mb vdsl line which I was assured was available in my area. Then Afrihost blamed telkom for the mistake telkom blamed Afrihost. I have now finally received a 10mb line on the 23rd of November. Afrihost adsl techs have said in writing might add that I would be refunded for the downtime of the line. I have been phoning them for the last two weeks and everytime I get the same answer we are sending a ticket. When I ask for a supervisor they say there are none. I have sent 5 emails today on their \famous"Client zone but no one has rep****. The tech I spoke to today said he would phone me back. He hasnt phoned me back. I have now paid over R1000 for an internet service I have not had and have had to wait for for over two month"""