No service what so ever

I've submitted two requests to support, the first one was where my fibre line did not work, so after 2 weeks of no response I phoned them, where they were unable to fix my issue that day.

After speaking to the consultant that day and not resolving my issue, I got a pro rata invoice from them informing me that they were going to start billing me, because according to them my service was now active, which it was only two and a half weeks later!

Their service used to be very good, hence I took out my fibre through them, but that's not the case anymore, and I would not recommend them to anyone right now.