No service, no care, no connection so far day 3

3 days no service and that is for my fibre that is down and the updates from Afrihost. Every call switch off for 10mins how many times more than 25 times do we do this before we realise that it does not work. They report to Vuma no follow up, I have to call and find out what is happening, I have to call Afrihost and tell them, so what service am I paying for. On day three they want to report it to Vuma again and then do what? Just pass the buck, service levels has dropped to na all time low