No service, no answers

I am paying R1250 for fiber a month to be able to work from home. On the evening of 28 Aug 2024 my fiber went off. The morning of the 29th Aug I logged a ticket and got a call back from Afrihost telling me it is my router that is out dated. I went and bought a new router, still no fiber. Logged another ticket and got told it is a vumatel outage. around 4pm still had no internet and logged another ticket. The call lasted almost 30 ins with aal the testing I was requested to perform and only after that a ticket was logged to vumatel. This morning my internet was still not on. After 9 I received a call from Afrihost informing me that the issue was resolved. When I got home just after 10am I still had no internet. I logged another ticket just to be infirmed once again that it is a vumatel outage. This is a second day that I would need to pay for additional mobile data just to be able to work since there is still no resolution from Afrihost