No service from Afrihost with a Migration Request

We have been Afrihost clients since 2018 and until now have had no complaints about the service we have received BUT last month we placed an order to move our installation when we moved at the beginning of December. We had to change to Octotel as Openserve was not available in our new area. Having found out that the previous tenants also had Octotel and after a conversation with Tanya at Octotel, we were told that our order had been changed to a MIGRATION as all the necessary hardware was already here. Since then all we have had is a total runaround from Afrihost! Despite numerous emails and numerous answers from different employees, NOTHING has been done to implement our service! We both work from home and have had to buy data in order to keep working, which is very expensive. I have asked for a Manager's details to be sent to me but have not had any joy there either. I am now so frustrated!!! This is URGENT but no-one seems to be taking it seriously - do I need to change service providers??