No service from AFRIHOST

Item: Afrihost.com
Rating: 1

To whom this may concern I once again have major problems with the incompetence of the Afrihost call center. I have been having problems with my Internet the last month and it's been getting worse in the last 2 weeks. I have called numerous of times and hold the line for up to 30 minutes at times only to be **** to on the phone and to get the call cut and never get a call back. I have also been told Afrihost no longer contact Telkom to log a fault, and that my uncapped line has reached its cap. I have been told my Telkom bill is not paid and I need to pay my account with Telkom...... we are in credit with our account. I do not understand why my complaints aren't being logged on your systems and why your call center can't assist me. I do not want to deal with the managers from your call center because they are apparently ALWAYS in meetings and when they finally answer their phone they promise to call back but FAIL EVERYTIME to do so. I have managed to speak to a guy today who promised to log the complaint with Telkom 136 BRK 140916. Who told me I need to give Telkom 24 hours.....(your Facebook person who is responding to messages says 72 hours) I also sent messages on FACEBOOK but were told Crytical care can't assist until they are referred. So can you get someone who can actually resolve my queries to get in touch with me????? This was 3 days ago that I sent this email and then to be told to wait for Telkom to assist by a guy named Kwando.....still NO FEEDBACK.....the line is working but AFRIHOST CAN'T DELIVER A SERVICE BUT EAGERLY TAKE THEIR MONEY AT THE END OF THE MONTH. Awaiting a response

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