No service for "customer service"

When RAIN/Iburst stopped dealing directly with customers and handed their accounts to Afrihost I was sent an email detailing that I had to do noting if I wished to continue with Afrihost. I assumed that things might go seamlessly from one company to the other, but no. I would have expected that Iburst/Rain would give all the relevant info to Afrihost to continue customer support. I never received a bill from Afrihost for May as stated in the Email, the debit order was never taken from my account and on 7 May I started asking questions of Afrihost, to which, on 11/5 I got a standard reply and NO support. On 16 May, I again requested support from them and I was eventually put through to Themba in sales, who told me I was someone "Van Zyl" when I gave him my ID number. He then asked me to send a copy of my ID to legal department, which I duly did and they then set me up with a log in to their "clientzone" and I was told to set up my billing details I must go into the "BILLING" tab and fill in the details myself. As no "BILLING" tab has ever appeared on my "clientzone" login I cannot do this. I have given all the relevant info and I am still waiting . This level of incompetence is absolutely astounding. Maybe Gian Visser, Brendan Armstrong and Peter Meintjes, should take a look at the complete and utter dissatisfaction of their customers on Hello Peter and My Broadband . Personally, I have never had such bad treatment as a customer as this.