CB
Caroline B
1 reviews | Active since Nov 2010
01 Jun 2021, 14:45
No service for a week, now ignoring my requests for credit.
I have been using Afrihost for years. Last month I was without any service for over a week, and had to spend almost R500 on mobile data while waiting for them to sort out my lack of connection. EVENTUALLY after countless emails back and forth and calls, having to re-open tickets despite nothing being fixed, I finally was reconnected. I then asked about being credited for the time that I was without service... Surprise surprise, they are now ignoring my emails. I am sorely disappointed. If this is not resolved this week I will be cancelling my business with Afrihost and moving to another provider.
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Caroline B's updateReviewer Update
04 Jun 2021, 16:58 After failing to get help via their call center, email and whatsapp chat, I posted on their Facebook page, and apparently that's the place to go to get help. The issue was resolved within two days, and I now have the credit I've been struggling to get for my down time.
CB
Caroline B's update04 Jun 2021, 16:58
Reviewer Update
After failing to get help via their call center, email and whatsapp chat, I posted on their Facebook page, and apparently that's the place to go to get help. The issue was resolved within two days, and I now have the credit I've been struggling to get for my down time.