PS
Paul S
1 reviews | Active since Dec 2014
01 Jul 2015, 07:04
No service for a full month!?
I have been without internet for the ENTIRE month of June 2015.<br> <br> I have had ALOT of correspondence (logging of emails, listening to promises of 'escalation' numerous accounts, logged calls - i dont know how MANY times!).<br> <br> I am still expected to pay the month's service fee?<br> When will my issue get resolved?<br> <br> I am looking at alternative internet solutions. Afrihost, customer service? A FULL MONTH without internet?<br> <br> Ridiculous!
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Afrihost.com's replyOfficial
01 Jul 2015, 13:53Hello Paul VS,
As per our conversation earlier today, we have fully credited out your account for the coming month, and pending the feedback from Telkom as to when the ADSL line will be restored, we may assign additional credit.
Once we have received feedback from our Telkom Service Manager, we will be sure to update you.
In the meantime, if you have any further questions or queries pertaining to your ADSL line fault, you are most welcome to follow-up with us directly using ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we have fully credited out your account for the coming month, and pending the feedback from Telkom as to when the ADSL line will be restored, we may assign additional credit.
Once we have received feedback from our Telkom Service Manager, we will be sure to update you.
In the meantime, if you have any further questions or queries pertaining to your ADSL line fault, you are most welcome to follow-up with us directly using ***.
Kind Regards,
The Afrihost Team.
Afrihost.com's reply01 Jul 2015, 13:53
Official
Hello Paul VS,
As per our conversation earlier today, we have fully credited out your account for the coming month, and pending the feedback from Telkom as to when the ADSL line will be restored, we may assign additional credit.
Once we have received feedback from our Telkom Service Manager, we will be sure to update you.
In the meantime, if you have any further questions or queries pertaining to your ADSL line fault, you are most welcome to follow-up with us directly using ***.
Kind Regards,
The Afrihost Team.
As per our conversation earlier today, we have fully credited out your account for the coming month, and pending the feedback from Telkom as to when the ADSL line will be restored, we may assign additional credit.
Once we have received feedback from our Telkom Service Manager, we will be sure to update you.
In the meantime, if you have any further questions or queries pertaining to your ADSL line fault, you are most welcome to follow-up with us directly using ***.
Kind Regards,
The Afrihost Team.