No service ethics

I ordered a fibre package through Afrihost and tried to activate it. What followed was amazing. The activation did not work so I called the helpline. After waiting for 20 minutes I was informed it would be activated within 15 minutes. They even took the activation fee off my account when I had been promised it for free The next night I called, waited and then spoke to a consultant. She said she would check and put me on hold. After 10 minutes I gave up. Eventually got someone on Messenger who offered to help but two days later I have got nowhere. I am told various stories and lies but no-one will phone me to fix the problem. I am now cancelling the contract and will look elsewhere. Afrihost **** to me and could not assist. I think the experts may still be on leave but not sure. As an aside the CEO could not even be bothered to respond to my mails so I am obviously not important enough for them?