No service delivery but super quick to take your money

Afrihost not living up to promises, easy to sign up and take your money but no proper customer support. I've signed up for 50Mbps line and have been charged for it but my line speed was 35Mbps for the whole month. I've contacted Balwin who says that my line wasn't active and there was a cancelation in progress for a 35Mbps. Afrihost still couldn't sort my line out after back and forth chats of endless rebooting and sending screenshots numerous time when they clearly haven't done anything on their end. Yesterday, second last day of the month it gets worse as I have no connection at all I had to go through the same thing for 30mins just to prove that my service light is bot coming on. It's so obvious that Afrihost didn't even setup my connection from day one. That's why it just dropped at month end, doesn't seem like the staff know how to troubleshoot anything. This business is not even claimed because Afrihost knows that they are doing this and worst part is we as customers are helpless. All a get is. Please note that i have logged a fault and heres the TICKET ID MRM-***2. No confirmation via my email, no follow ups nothing, and must wait 2 days. Im not going to get refunded for my wrong line speed the whole month and the dates that I had no service delivery. ISP of the year, that's a joke. Don't know where that made up stats come from, clearly they are not getting customers feedback