No service at all

I upgraded my package on November 30 2020 and was very patient until I had to start calling in everyday to hear that yes it will be upgraded and they are waiting for Octotel. Finally I got some who done it while I was on the line. This was after a week and a half of waiting. That was not the worst part. Ever since then I have had endless problems with not getting my line speed I upgraded too. My package went from 200mb to 400mb and was to be on a 1GB package. Spoke to more people that I have ever in customer service than I have ever done in the past week and still no outcome. A manager was to call me back and guess he was to busy to do so as I called in twice after the promise was made by the agent I spoke to and the agent after that,that he will call. Then to find out Octotel was waiting for a response from one of the first agents I spoke to in order to have the issue sorted. Nothing. Spoke once again to 3 agents and promised it will get sorted and I will get a call back. Still nothing. No feedback and my line is now worse at 200MB. The service level of Afrihost has went from being of the best to one of the worst over the past 5years I have been with them. Really sad