No Service AT ALL

On the Afrihost website they offer several service options and one is to sms them and they will phone back. Using the sms option using number 32541, I sent 7 separate requests between May and September 2017 and not one phonecall back! This month I tried another web suggested option and which was to log a query online and still nothing! They should hang their head in shame and remove these non service options as they are misleading. My wifi is still intermittent, not that they seem to care.