NO SERVICE

We app**** for an Fiber connectivity to our branch in June, till date we do not have service. Openserve went out to do an assessment, did not install anything and left without confirming anything to the person on site. Calls have been logged with Openserve who have picked up an existing Nokia box which is allocated to Telkom. Nothing has ever been installed by Openserve. When contacted they said I need to present them with confirmation as to when we were contacted. NO ONE CONTACTED US TO MAKE ANY ARRANGEMENTS.

When you log a call with the chatbot, calls get closed as you have not rep**** in their time. What happens to these calls, who monitors these calls from a call center perspective to notice what is happening with each client. On numerous occasions we have requested that they person on site is contacted to come to a resolution. Nothing has been done. We have been consistently charged for a service that is not working and has never worked.