no service

Good day

Hope you are well

I would like to express my frustration today, I signed up with Afrihost to get fibre its with Openserve, the R497.00 package. I even spent money and got the new router as well.

That was at the beginning of this month since than all I have had issues, after issues.

But before I get into that let me give you all my ticket numbers / reference numbers as well as the people / agents I have spoken to

1. Siyabonga K 2. Lesley M 3. Ziyanda S 4. Andile X 5. Rene V – LPA***0 6. Keshia G – ***A 7. David S 8. Linda M – B*** / B*** / B***. Ryan S 10. Sicelo G

Since I have started my chats on WhatsApp it has been a very disappointing experience. Been given empty promises and no solution at all. I understand that the problem is also with Openserve, but I mean not 1 sms or email stating listen we have a back log and give an estimated time. No I get closed response saying your line is active when no one not 1 person has been out to install the ONT box, that apparently my house or property has.

Please understand the property I live on has 3 houses, I don’t know what fibre or anything they are using and nor is it my problem to go and find out. We are not associated with them.

I have been promised by the above agents, that Openserve will contact you, they we have escalated this matter. To have the last agent Sicelo now tell me but there was a freeze period so there could be a delay in all of this but not once did any other agent say that to me.

I want to know what is been done, I cant wait another month for this issue to be solved it is not fair on me been your client.

The service I have received has been poor, full of empty promises and not leaving a good feel on this, and like I told your agent you came to us on the highest of ranking that I was also promoting your company now I don’t feel like you are living up to your name.

i have also spoken to 2 managers still no joy