NO SERVICE

Placed a new order on the 24th of April at 11h16. On Friday the 27th of April I had still not had any response to my order. I contacted a person called Larry S via whatsapp. I was told that I had to verify my payment, so I sent my bank statement via email on Friday the 27th at 10h12. Once again no response to my order or any feedback. When chatting to a guy called Larry S again via whatsapp on Monday the 30th april, I was told that he has escalated my ticket ID and that I would receive feedback later that day of the next day. Again no feedback or any communication to me. This morning Wednesday the 02 May I spent 57min on the phone on hold to eventually be answered. While chatting, the call cut and now am I certainly NOT going to be calling again. The previous call cost me R114.74 which I will never get back again. I have never had such bad service or should I say lack of service in my life before.