No Service

Having been told we could have internet coverage if Telkom worked in our area, we ordered an LTE box. Delivery of 7-10 days took a month and they forgot to ask for Rica docs so appeared at 7 one night another month later! We received a device so out of date that not even Telkom hand out without a powerbank anymore, the device didn't work, our negative feedback was ignored after we had to call and email back after 48 hours, during the call I was spoken to very poorly by a very rude man who treated me like a useless female as we have no coverage in our area. I have now withdrawn direct debit, tried calling again and went backwards in the queue and 9 emails have been ignored. They don't understand that threatening to cut off a service I don't receive is not really helping either if us. Quite willing to pay for the return of the device but am getting nowhere with this useless company. As an English teacher, my first complaint that we had no reception was met with a letter that was unpunctuated and had no capital letters (really poor form) explaining how to make the device work, suggesting Thabang had not read my email or bothered to research my history while Gian's automated response was that he us too busy to answer emails. Wow!