JB
Janine B
1 reviews | Active since Oct 2009
13 Feb 2015, 15:43
NO SAD AND NO DISGRACED AND SO DISSAPOINTED
I AM SO DISGUSTED IN THE SERVICE I GOT FROM YOU ACCOUNTS DEPARTMENT. THEY TREAT YOU LIKE A ******** AND HAVE NO COMPASSION FOR A CLIENT. I ASKED VERY NICE TO MAKE THE PAYMENT ON THE 24TH. THE MANAGER WAS GOING TO PHONE ME BACK AND THIS NEVER HAPPENED!!! HOW IS THAT FOR SERVICE!!!! I AM SO DISAPPOINTED I ACTUALLY PHONED TELKOM TO ACTIVATE MY DATA SERVICES. OUR COMPANY AT WORK MAKES USE OF YOU GUYS. 60 STAFF MEMBER'S... I WILL DEFINITELY TELL THE DIRECTOR HOW AFRIHOST DEALS WITH CLIENTS. AND WE ARE IN THE SERVICE DELIVERY BUSINESS!!!<br>
Helpful (0)
Replies (1)0
Replies (1)
Afrihost.com's replyOfficial
13 Feb 2015, 15:56Hello jbeyl09,
We apologise for the problems you have had with our service.
Unfortunately, all our debit orders run on a 1st of the month. No excepts will be made. Our billing run starts on the 25th of the month, clients are able to make an early payment in ClientZone before the 25th of the month - before our billing run.
The debit order we submitted on the 1st of the month was rejected. The outstanding amount has to be settled in ClientZone. Going forward, if the 24th is better suited for you to settle the account, then you can use the future dated payment option in ClientZone and manually make the payment before the billing run starts.
If you would like more information about this, you can contact us at ***
Regards
The Afrihost Team
We apologise for the problems you have had with our service.
Unfortunately, all our debit orders run on a 1st of the month. No excepts will be made. Our billing run starts on the 25th of the month, clients are able to make an early payment in ClientZone before the 25th of the month - before our billing run.
The debit order we submitted on the 1st of the month was rejected. The outstanding amount has to be settled in ClientZone. Going forward, if the 24th is better suited for you to settle the account, then you can use the future dated payment option in ClientZone and manually make the payment before the billing run starts.
If you would like more information about this, you can contact us at ***
Regards
The Afrihost Team
Afrihost.com's reply13 Feb 2015, 15:56
Official
Hello jbeyl09,
We apologise for the problems you have had with our service.
Unfortunately, all our debit orders run on a 1st of the month. No excepts will be made. Our billing run starts on the 25th of the month, clients are able to make an early payment in ClientZone before the 25th of the month - before our billing run.
The debit order we submitted on the 1st of the month was rejected. The outstanding amount has to be settled in ClientZone. Going forward, if the 24th is better suited for you to settle the account, then you can use the future dated payment option in ClientZone and manually make the payment before the billing run starts.
If you would like more information about this, you can contact us at ***
Regards
The Afrihost Team
We apologise for the problems you have had with our service.
Unfortunately, all our debit orders run on a 1st of the month. No excepts will be made. Our billing run starts on the 25th of the month, clients are able to make an early payment in ClientZone before the 25th of the month - before our billing run.
The debit order we submitted on the 1st of the month was rejected. The outstanding amount has to be settled in ClientZone. Going forward, if the 24th is better suited for you to settle the account, then you can use the future dated payment option in ClientZone and manually make the payment before the billing run starts.
If you would like more information about this, you can contact us at ***
Regards
The Afrihost Team