No responsibility

I have contacted Afrihost multiple times regarding my line instability and slowness. They have 'reset' the line and it has never worked. I had to push them until they finally said that they will log a fault with VUMA.

To date, I have note received a personal call or email regarding this fault. I have gone on to Twitter and was advised that there's no issue on their side, however, my line is unstable and slow.

My child needs to do school and myself and my wife need to work, but no one will take responsibility for this.

I need urgent assistance!