No Responses to Support

I write this in hope that Afrihost actually escalates this to management (I have tried to ask for a Manager's details to send a courtesy mail about this issue but get ignored). I have always loved Afrihost and constantly recommend them to clients and friends. But in the last 6 months, the support is absolutely terrible. Support tickets are never responded to no matter what service one has with them (I have 3 services with them). I try log on the clientzone, via email, via WhatsApp, via live chat (and forget support on a weekend or after 22h00) with no responses until I have ask on on a public forum. A look on Facebook confirms the disgust in the support lately and many people are complaining that the great support Afrihost used to have is now gone. I will no longer recommend them until this is resolve. I truly hope that this once great company will sit up and notice as they are losing clients. Their server administrator team is absolutely fantastic but the front line support leaves a very bitter taste in my mouth. Please Afrihost - get back to the good levels of support!