NO RESPONSE, NO FEEDBACK, STILL I NEED TO PAY

I've been disconnected from the 9th of November and every single time I call then I need to explain the same issue with somebody else. That follows procedure and finally after wasting 30min of my calling minutes they tell me there is an issue with the line. I've had it with them. Why can't they just develop a system that you don't need to talk to a new person every single time.

They tell me they'll escalate the issue and give me a call back but still they don't. Seldon S at Afrihost was suppose to give me a callback 4 times already. I still need to pay the account otherwise they just tell me "sir your account is unpaid".

Afrihost get a manager and get your system back on track. Why are the services so poor..?