No resolution to long standing issues

Have not experienced any internet joy at this point!

Pathetic upload and download speeds and constant variations.

Several phone calls over the last few months. They've changed settings, updated firmware, tested the router.... And still it's a pain. Certainly have not been getting what we've been paying for since March.

On Tuesday we finally have a call with an agent who seemed knowledgeable. After some testing and logging in remotely he says it's clearly the router that's faulty. It'll need to be collected and tested. Myself and my husband both work from home and can not be offline for an extended period of time. He says no problem, they're not going to test the router since it's clearly the problem, they'll come collect with an immediate replacement. Great!

Now today they want to collect our router. We ask where the replacement is? No, the router must first be tested.

It's like running in circles!!

Asked to speak to a supervisor who was disinterested and could only advise that the router replacement should never have been offered. Uhm, so what's the resolution? He'll call us back after an investigation.

Who know when that'll be. In the meantime we still have terrible speeds and down time.

Getting really tired of constantly chasing after a service that we pay for monthly.

Hope you guys can offer some sort of solution otherwise we'll be canceling our contract and seeking out another company who does want our business.