FS
Fern S
1 reviews | Active since Jul 2009
02 Feb 2015, 10:17
No resolution to 17 month old query
Really Afrihost? If I were you, as a company, I'd be hanging my collective head in shame. For the record and without prejudice, I intend suing you to recoup 17 months of just about zero delivery of the supposed 4 then 6 Gigs per month that I've paid for - 90% of which is unusable
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Afrihost.com's replyOfficial
02 Feb 2015, 10:23Hello Bee,
We apologise for the problems you have been having with your coverage.
As per the interaction with our Facebook team, we would advise that a coverage query be logged directly with MTN, so they can investigate the discrepancies in the coverage. They have a coverage team set up to specifically help address this problem.
The query can be logged directly with MTN on their website and you can supply our team with the reference number to follow up on your behalf.
Regards
The Afrihost Team
We apologise for the problems you have been having with your coverage.
As per the interaction with our Facebook team, we would advise that a coverage query be logged directly with MTN, so they can investigate the discrepancies in the coverage. They have a coverage team set up to specifically help address this problem.
The query can be logged directly with MTN on their website and you can supply our team with the reference number to follow up on your behalf.
Regards
The Afrihost Team
Afrihost.com's reply02 Feb 2015, 10:23
Official
Hello Bee,
We apologise for the problems you have been having with your coverage.
As per the interaction with our Facebook team, we would advise that a coverage query be logged directly with MTN, so they can investigate the discrepancies in the coverage. They have a coverage team set up to specifically help address this problem.
The query can be logged directly with MTN on their website and you can supply our team with the reference number to follow up on your behalf.
Regards
The Afrihost Team
We apologise for the problems you have been having with your coverage.
As per the interaction with our Facebook team, we would advise that a coverage query be logged directly with MTN, so they can investigate the discrepancies in the coverage. They have a coverage team set up to specifically help address this problem.
The query can be logged directly with MTN on their website and you can supply our team with the reference number to follow up on your behalf.
Regards
The Afrihost Team