LH
Lex H
1 reviews | Active since Jun 2012
09 Feb 2015, 10:08
No resolution for fault reported
I requested support on the 30/01/2015 for my account and till to date have had no solution made to fix the issue. The request has been escalated and still yet no solution has been made. I have now had no service of internet for 11days. How long am i expected to wait for this problem to be resolved?
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Afrihost.com's replyOfficial
09 Feb 2015, 10:20Hello DeadReply,
We apologise for the problems you have had with your DSL line.
We have asked our team to contact you and test if you can authenticate and we carve not see any activity from you since the end of January.
If you are still not able to authenticate, we will follow up with Telkom regarding the fault we logged.
We apologise for the frustration and inconvenience caused.
Regards
The Afrihost Team
We apologise for the problems you have had with your DSL line.
We have asked our team to contact you and test if you can authenticate and we carve not see any activity from you since the end of January.
If you are still not able to authenticate, we will follow up with Telkom regarding the fault we logged.
We apologise for the frustration and inconvenience caused.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply09 Feb 2015, 10:20
Official
Hello DeadReply,
We apologise for the problems you have had with your DSL line.
We have asked our team to contact you and test if you can authenticate and we carve not see any activity from you since the end of January.
If you are still not able to authenticate, we will follow up with Telkom regarding the fault we logged.
We apologise for the frustration and inconvenience caused.
Regards
The Afrihost Team
We apologise for the problems you have had with your DSL line.
We have asked our team to contact you and test if you can authenticate and we carve not see any activity from you since the end of January.
If you are still not able to authenticate, we will follow up with Telkom regarding the fault we logged.
We apologise for the frustration and inconvenience caused.
Regards
The Afrihost Team
Best regards,